Refund and Returns Policy

Last Updated: September 2026

At Smiley Store India, we want you to have a safe and satisfactory shopping experience.

This Refund & Return Policy explains when products purchased through our website may be returned, replaced or refunded.

1. Return Period

Eligible products may be returned within 4 days from the date of delivery.

Customers must contact Smiley Store India within this period if they wish to request a return, replacement or refund.

Certain products may have specific return conditions mentioned on their individual product pages.

2. Products Eligible for Return

A product may be eligible for return, replacement or refund if it is:

  • Damaged during delivery
  • Defective
  • Incorrect or different from what was ordered
  • Missing essential items or components
  • Significantly different from the product description
  • Not as represented on our website

All return requests are subject to verification.

3. Damaged Products

If you receive a damaged product, please contact us within 4 days of delivery.

Please provide:

  • Order number
  • Photographs of the product
  • Photographs of the packaging
  • Photograph of the shipping label
  • Video of the product, where available
  • Unboxing video, where available
  • Description of the issue

4. Incorrect Product

If you receive a product that is different from the product ordered, please contact us within 4 days of delivery.

After verification, we may arrange an appropriate replacement, return or refund.

5. Missing Items

If any item, component or accessory included with your order is missing, please report the issue within 4 days of delivery.

We may request photographs, videos, packaging details or other information to investigate the claim.

6. Unboxing Video

Customers are strongly encouraged to record a continuous unboxing video when receiving their order.

The video should show:

  1. The package before opening
  2. The shipping label
  3. The condition of the package
  4. The opening process
  5. The product and other contents received

An unboxing video can be particularly useful when resolving disputes involving:

  • Damaged products
  • Missing products
  • Wrong products
  • Tampered packages
  • Missing components

The absence of an unboxing video does not automatically mean that a genuine complaint will be rejected. Each case may be reviewed based on the evidence available and applicable law.

7. Change-of-Mind Returns

Returns due solely to a customer’s change of mind or personal preference may be accepted only where the product is specifically eligible for such return.

Where a change-of-mind return is accepted:

  • The product should be unused.
  • The product should be in resalable condition.
  • Original packaging, tags and accessories should be retained.
  • The customer may be responsible for applicable return shipping charges.

8. Non-Returnable Products

Unless otherwise required under applicable law, certain products may not be eligible for return, including products that have been:

  • Used or worn
  • Washed
  • Altered or modified
  • Damaged after delivery due to improper handling
  • Returned without essential accessories or components
  • Returned without original packaging where the packaging is necessary for the product
  • Personalised or customised according to the customer’s specifications

Personalised or customised products may still be eligible for an appropriate remedy where they are defective, damaged, incorrect or otherwise covered by applicable law.

9. Return Condition

For an approved return, the product should generally be returned in the condition in which it was received, together with applicable:

  • Original packaging
  • Tags
  • Accessories
  • Manuals
  • Promotional items
  • Other items included with the order

10. Return Shipping Charges

Product-related issue

Where the return is due to an issue attributable to Smiley Store India, such as a wrong, damaged, defective or materially different product, Smiley Store India will generally bear the applicable return shipping cost.

Customer-requested return

For an eligible change-of-mind or customer-choice return, the customer may be responsible for applicable return shipping charges.

11. Return Request Process

To request a return, replacement or refund, contact us within 4 days of delivery.

Email: helpsmileystoreindia@gmail.com
Phone: 9560226089

Please provide:

  • Order number
  • Customer name
  • Registered mobile number/email
  • Product name
  • Reason for return
  • Supporting photographs/videos, where applicable

Our team will review the request and communicate the next steps.

12. Return Verification

A return request is subject to verification.

Depending on the circumstances, we may request photographs, videos or additional information before approving the return.

Once approved, we will provide the applicable return instructions.

13. Replacement

Where appropriate and subject to product availability, Smiley Store India may provide a replacement instead of a refund.

If a replacement is unavailable, a refund may be considered.

14. Refunds

Once a refund has been approved, it will generally be processed after the applicable return has been received and verified, where a return is required.

Refunds will generally be issued through the original payment method used for the order or another appropriate method.

The time taken for the refund to reflect in your account may depend on the payment gateway, bank or financial institution.

15. Partial Refund

In appropriate circumstances, Smiley Store India may offer a partial refund where:

  • A minor issue has been verified
  • A component is missing but the customer chooses to retain the product
  • A suitable resolution is mutually agreed upon

16. Order Cancellation

Customers may request cancellation before an order has been dispatched.

Once an order has been dispatched, cancellation may not be possible and the customer may need to follow the applicable return process.

Customised or personalised orders may have additional cancellation restrictions once processing or production has started.

17. Fraudulent or Abusive Claims

Smiley Store India may investigate return or refund requests that appear fraudulent, abusive or misleading.

This may include:

  • Product swapping
  • Deliberate product damage
  • False claims
  • Repeated misuse of the return process
  • Manipulation of photographs or videos
  • Other fraudulent activity

Appropriate action may be taken in accordance with applicable law.

18. Consumer Rights

Nothing in this policy is intended to exclude, restrict or reduce any consumer rights or remedies available under applicable Indian law.

19. Contact Us

For return, refund or replacement assistance:

Smiley Store India

Phone: 9560226089
Email: helpsmileystoreindia@gmail.com
Customer Support Hours: Monday–Saturday, 10:00 AM–6:00 PM

Business Address:
Plot D2, First Floor,
Dwarka Sector 8, New Delhi, India
PIN – 110077