Terms Of Service

Last Updated: September 2026

Welcome to Smiley Store India.

These Terms & Conditions govern your use of the Smiley Store India website and your purchase of products through our online store.

By accessing our website, creating an account or placing an order, you agree to these Terms & Conditions.

If you do not agree with these Terms, please do not use our website.

1. About Smiley Store India

Smiley Store India operates an online e-commerce store through which products are offered directly to customers.

Business Address:

Plot D2, First Floor,
Dwarka Sector 8, New Delhi, India
PIN – 110077

2. Website Use

You agree to use our website only for lawful purposes.

You must not:

  • Use the website for fraudulent purposes
  • Attempt unauthorised access
  • Interfere with website security
  • Introduce malicious code
  • Misuse our website or services
  • Submit false or misleading information
  • Abuse promotional offers
  • Use the website in violation of applicable law

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices and specifications displayed on our website are accurate.

However, minor differences may occur because of:

  • Screen and display settings
  • Photography and lighting
  • Manufacturing variations
  • Packaging changes
  • Product availability

Customers should review the product information before placing an order.

4. Product Availability

All products are subject to availability.

We reserve the right to update product availability and information at any time.

If a product becomes unavailable after an order has been placed, we may contact the customer regarding the available options.

5. Product Pricing

Product prices displayed on our website may change from time to time.

The applicable product price is generally the price displayed when the order is successfully placed, subject to correction of obvious pricing errors and applicable law.

Applicable shipping charges and other charges will be displayed during checkout.

6. Orders

When you place an order, you are submitting a request to purchase the selected products.

An order confirmation may be sent after the order has been successfully placed.

We reserve the right to cancel or decline an order in legitimate circumstances, including:

  • Product unavailability
  • Obvious pricing or listing errors
  • Payment failure
  • Incorrect information
  • Suspected fraudulent activity
  • Delivery limitations
  • Other legitimate operational or legal reasons

If payment has already been received for an order cancelled by us, the applicable amount will be refunded in accordance with our Refund & Return Policy and applicable law.

7. Payment

Customers can pay for orders using the payment methods made available during checkout.

The payment methods available on the website may change from time to time.

Payments may be processed through third-party payment service providers.

We are not responsible for temporary payment failures caused by banks, payment gateways or other external service providers.

8. Shipping and Delivery

Smiley Store India provides delivery across India for eligible products.

Our standard shipping charges are:

  • Orders below ₹1,000 — ₹200 delivery charge
  • Orders of ₹1,000 or more — Free shipping

The estimated delivery period is generally 5–10 business days, subject to the applicable product, location and delivery conditions.

Certain products may have specific delivery restrictions, which will be mentioned on the relevant product page.

Please refer to our Shipping Policy for complete details.

9. Returns and Refunds

Returns, replacements and refunds are governed by our Refund & Return Policy.

Eligible products may generally be returned within 4 days from delivery, subject to the applicable conditions.

Customers should review the Refund & Return Policy before placing an order.

10. Order Cancellation

Customers may request cancellation before an order has been dispatched.

Once an order has been dispatched, cancellation may not be possible and the customer may need to follow the applicable return process.

Customised or personalised orders may have additional cancellation restrictions once processing or production has started.

11. Customer Responsibilities

Customers are responsible for:

  • Providing accurate contact information
  • Providing a complete delivery address
  • Providing accurate billing information
  • Reviewing product information before ordering
  • Using products appropriately
  • Keeping account information secure

12. Unboxing of Orders

Customers are strongly encouraged to record a continuous unboxing video when receiving an order.

This can help establish the condition of the package and product at the time of delivery and may assist in resolving disputes involving damaged, incorrect or missing products.

13. Intellectual Property

Unless otherwise stated, content available on the Smiley Store India website, including:

  • Logo
  • Brand name
  • Text
  • Product descriptions
  • Graphics
  • Images
  • Videos
  • Website design
  • Other original content

is owned by or licensed to Smiley Store India and may be protected by applicable intellectual property laws.

You may not reproduce, distribute, modify or commercially use our content without prior permission.

14. Promotions and Offers

Smiley Store India may offer discounts, promotional codes, special offers or other promotions from time to time.

Promotions may have additional terms and conditions.

We reserve the right to modify or discontinue promotions subject to applicable law and the terms applicable to the relevant promotion.

15. Third-Party Services

Our website may use third-party services, including:

  • Payment gateways
  • Courier services
  • Website hosting providers
  • Analytics services
  • Advertising platforms
  • Communication services
  • Other technology providers

Use of such services may also be subject to their respective terms and policies.

16. Website Availability

We make reasonable efforts to keep our website available and functional.

However, we do not guarantee that the website will always be:

  • Available without interruption
  • Error-free
  • Free from technical issues
  • Free from third-party security threats

Temporary interruptions may occur because of maintenance, technical issues, hosting problems or circumstances beyond our reasonable control.

17. Limitation of Liability

To the extent permitted by applicable law, Smiley Store India will not be responsible for losses caused by circumstances beyond our reasonable control, including third-party service failures, courier disruptions, internet outages or other events beyond our reasonable control.

Nothing in these Terms is intended to exclude or limit any liability or consumer right that cannot legally be excluded or limited under Indian law.

18. Fraud and Misuse

Smiley Store India may investigate activity that appears fraudulent, abusive or unlawful.

This may include:

  • Payment fraud
  • False refund claims
  • Product swapping
  • Deliberate product damage
  • Promotional abuse
  • Unauthorised account access
  • Other misuse of our website or services

Appropriate action may be taken in accordance with applicable law.

19. Privacy

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use and process personal information.

20. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, website, services or applicable legal requirements.

Updated Terms will be published on this page with a revised “Last Updated” date.

21. Governing Law

These Terms & Conditions shall be governed by the laws of India.

Subject to applicable consumer protection laws and jurisdictional requirements, disputes shall be handled by the appropriate courts or authorities having jurisdiction in India.

Nothing in these Terms is intended to prevent a consumer from exercising any statutory right available under applicable Indian law.

22. Customer Support & Grievance Redressal

For complaints, order-related issues, returns, refunds or other concerns, please contact:

Smiley Store India

Phone: 9560226089
Email: helpsmileystoreindia@gmail.com
Customer Support Hours: Monday–Saturday, 10:00 AM–6:00 PM

Business Address:
Plot D2, First Floor,
Dwarka Sector 8, New Delhi, India
PIN – 110077

23. Contact Us

For questions regarding these Terms & Conditions, please contact us using the details above.

Smiley Store India
Plot D2, First Floor,
Dwarka Sector 8, New Delhi, India
PIN – 110077
Phone: 9560226089
Email: helpsmileystoreindia@gmail.com