Privacy Policy

Last Updated: September 2026

Smiley Store India (“Smiley Store India”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website.

This Privacy Policy explains what information we collect, why we collect it, how we use it, how it may be shared and how you can contact us regarding your personal information.

1. Information We Collect

When you visit our website, create an account, place an order, contact us or otherwise interact with our services, we may collect information including:

Personal Information

  • Name
  • Email address
  • Mobile number
  • Billing address
  • Shipping address
  • Account/login information

Order Information

We may collect information relating to your orders, including:

  • Products purchased
  • Order number
  • Order amount
  • Order status
  • Shipping information
  • Return and refund information
  • Customer support communications

Payment Information

Payments made through our website may be processed by third-party payment service providers.

We do not generally store complete debit card, credit card, banking or other sensitive payment credentials on our own servers.

Payment information may be processed by the relevant payment service provider according to its own privacy policy and security practices.

2. Technical Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Referring website
  • Date and time of visit
  • Website interaction information
  • Cookies and similar technologies

3. How We Use Your Information

We may use your information to:

  • Process and fulfil orders
  • Process payments
  • Arrange delivery
  • Provide customer support
  • Process returns, refunds and replacements
  • Send order and delivery updates
  • Create and manage customer accounts
  • Respond to enquiries
  • Improve our website and services
  • Understand website usage
  • Prevent fraud and misuse
  • Maintain website security
  • Comply with applicable legal requirements
  • Send promotional communications where permitted

4. Information Required for Orders

Certain information is necessary to process and deliver an order.

This may include:

  • Name
  • Mobile number
  • Email address
  • Delivery address
  • Billing information
  • Information necessary for payment processing

If required information is not provided, we may not be able to process or deliver an order.

5. Cookies

Our website may use cookies and similar technologies.

Cookies may be used to:

  • Maintain shopping cart functionality
  • Maintain login sessions
  • Remember preferences
  • Improve website performance
  • Understand website usage
  • Analyse traffic
  • Measure advertising performance
  • Support marketing and remarketing, where applicable

You may manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. WordPress and WooCommerce

Smiley Store India uses WordPress and WooCommerce or related technologies to provide its online shopping functionality.

These technologies may process information necessary for:

  • Customer accounts
  • Shopping carts
  • Orders
  • Checkout
  • Payments
  • Shipping
  • Customer communication

Additional plugins or services installed on the website may also process information according to their respective privacy policies.

7. Payment Service Providers

We may use third-party payment service providers to process payments made through our website.

These providers may process payment information directly and may have their own privacy policies and security practices.

The payment service providers available on the website may change from time to time.

8. Shipping and Delivery Partners

We may share relevant information with courier and logistics partners where necessary to deliver your order.

This may include:

  • Name
  • Delivery address
  • Mobile number
  • Order information

Only information reasonably necessary for fulfilment and delivery should be shared.

9. Analytics and Advertising

Where implemented, we may use services such as Google Analytics, Meta Pixel or similar technologies to:

  • Understand website traffic
  • Measure advertising performance
  • Improve our website
  • Understand customer interactions
  • Support relevant advertising

These services may use cookies or similar technologies and may process information according to their respective policies.

10. Marketing Communications

Where permitted by applicable law, we may send communications relating to:

  • Products
  • Offers
  • Discounts
  • New launches
  • Promotions
  • Smiley Store India updates

You may opt out of promotional communications using the available unsubscribe mechanism or by contacting us.

Transactional communications relating to your orders, payments, delivery, account or security may continue where necessary.

11. Sharing of Information

We may share relevant personal information with service providers where reasonably necessary to operate our business, including:

  • Payment service providers
  • Courier and logistics companies
  • Website hosting providers
  • Technology providers
  • Analytics providers
  • Advertising platforms
  • Communication service providers
  • Professional advisers
  • Government authorities where legally required

We do not intend to sell your personal information as a standalone commercial product.

12. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

13. Data Retention

We retain personal information for as long as reasonably necessary for purposes including:

  • Processing orders
  • Providing services
  • Maintaining transaction records
  • Handling returns and refunds
  • Customer support
  • Preventing fraud
  • Resolving disputes
  • Complying with legal requirements

When information is no longer required, it may be deleted, anonymised or otherwise handled in accordance with applicable law.

14. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including applicable rights to:

  • Request information about processing of your personal data
  • Request correction of inaccurate information
  • Request deletion where legally applicable
  • Withdraw consent where processing is based on consent
  • Raise a grievance regarding processing of your personal data
  • Exercise other rights available under applicable law

Requests may be submitted using the contact details provided below.

15. Children’s Privacy

Our website is not intended to knowingly collect personal information from children in violation of applicable law.

Where applicable, personal data relating to children will be handled in accordance with Indian data protection requirements.

16. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security or content of third-party websites.

Customers should review the privacy policy of any third-party website before providing personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Our services
  • Website technology
  • Business practices
  • Legal requirements
  • Data protection requirements

The updated policy will be published on this page with a revised “Last Updated” date.

18. Privacy Grievances

For privacy-related questions, requests or grievances, please contact:

Smiley Store India

Phone: 9560226089
Email: helpsmileystoreindia@gmail.com
Customer Support Hours: Monday–Saturday, 10:00 AM–6:00 PM

Business Address:
Plot D2, First Floor,
Dwarka Sector 8, New Delhi, India
PIN – 110077

19. Governing Law

This Privacy Policy is governed by the applicable laws of India.

Nothing in this policy is intended to reduce any rights available to individuals under applicable Indian data protection or consumer protection law.