Shipping Policy - smileystoreindia.com

Last Updated: September 2026

Thank you for shopping with Smiley Store India.

This Shipping Policy explains how orders placed through the Smiley Store India website are processed, shipped and delivered.

1. Delivery Locations

Smiley Store India provides delivery across India for eligible products.

Certain products may have specific delivery restrictions or serviceable locations. Where applicable, such restrictions will be clearly mentioned on the relevant product page.

2. Order Processing

Orders are processed after successful confirmation of payment.

We generally aim to process and dispatch orders as quickly as possible. Processing time may vary depending on:

Product availability
Product type
Order volume
Product preparation requirements
Customisation requirements, where applicable

3. Estimated Delivery Time

Orders are generally delivered within 5–10 business days from successful order confirmation.

The actual delivery time may vary depending on the product, delivery location, courier service and other operational circumstances.

Delivery timelines are estimates and may be affected by:

Courier or transportation delays
Weather conditions
Public holidays
High order volumes
Incorrect or incomplete delivery information
Transportation or operational disruptions
Events beyond our reasonable control

4. Shipping Charges

Our standard shipping charges are:

Orders below ₹1,000: ₹200 delivery charge
Orders of ₹1,000 or more: Free shipping

The applicable shipping charge will be displayed during checkout before the order is placed.

Certain products or delivery locations may have specific shipping conditions, which will be communicated on the relevant product page or during checkout.

5. Order Confirmation

After successfully placing an order, you may receive an order confirmation through the email address or mobile number provided during checkout.

Please ensure that your contact and delivery information is accurate before completing your order.

6. Shipment Tracking

Where tracking is available, shipment or tracking details may be shared with you through email, SMS, WhatsApp or other available communication channels.

Tracking information may take some time to become active after an order has been dispatched.

7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

Full name
House/flat number
Building/street
Locality
City
State
PIN code
Contact number

Smiley Store India will not be responsible for delivery issues resulting from incorrect or incomplete information provided by the customer.

8. Failed Delivery

If delivery cannot be completed because:

The customer is unavailable
The address is incorrect or incomplete
The customer refuses delivery
The delivery location is inaccessible
Repeated delivery attempts are unsuccessful

the courier may return the shipment to Smiley Store India.

Additional delivery or re-shipping charges may apply where applicable.

9. Damaged Package at Delivery

Customers are strongly advised to record a continuous unboxing video when receiving their order.

The video should ideally begin before opening the package and clearly show:

The unopened package
Shipping label
Condition of the package
Opening of the package
Product received
Product condition
All items included in the package

This may be requested as supporting evidence when investigating claims relating to damaged, missing, incorrect or tampered products.

10. Delayed Delivery

If your order has not been delivered within the expected delivery period, please contact us.

Please provide your order number so that we can investigate the status of your shipment.

11. Contact Us

For shipping-related questions, please contact:

Smiley Store India

Phone: 9560226089
Email: helpsmileystoreindia@gmail.com
Customer Support Hours: Monday–Saturday, 10:00 AM–6:00 PM

Business Address:
Plot D2, First Floor,
Dwarka Sector 8, New Delhi, India
PIN – 110077