Frequently Asked Questions (FAQs)
General
What products does Smiley Store India sell?
We offer gift items, toys, stationery, accessories, hampers, artificial jewellery, and personalized gifts.
Do you deliver across India?
Yes, we provide delivery services all over India.
Do you have a physical store?
No, Smiley Store India is an online-only store.
Do you offer personalized gifts?
Yes, we provide customized and personalized gifts for special occasions.
How can I contact customer service?
You can email us at helpmileystoreindia@gmail.com or WhatsApp +91-9304610419 (Mon–Sat, 10 AM–6 PM).
Shipping & Delivery
How long will it take to receive my order?
Processing takes 1–2 business days, and delivery takes 5–7 business days.
Do you offer free shipping?
Yes, free shipping is available on orders above ₹500.
Which courier partners do you use?
We ship via Shiprocket, DTDC, Delhivery, and other trusted partners.
Can I track my order?
Yes, tracking details are shared via email and SMS.
Do you offer international shipping?
No, currently we deliver only within India.
Payments
What payment methods do you accept?
We accept UPI, cards, net banking, wallets, and Cash on Delivery (COD).
Is there an extra charge for COD?
Yes, there will be an extra fee of ₹ 100/-, and COD orders are verified via call before shipping.
Is my payment information secure?
Yes, all payments are processed securely through PhonePe Payment Gateway
Returns & Refunds
What is your return policy?
You can request a return within 4 days, with a mandatory unboxing video.
Who pays for return shipping?
The customer pays a fixed fee of ₹100 for returns.
How long will refunds take?
Refunds are processed within 8–15 business days to your original payment method (or bank transfer for COD).