Privacy policy

Smiley Store India operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Smiley Store India is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies or can reasonably be linked to you. Depending on how you interact with the Services, we may collect:

  • Contact details: Name, billing/shipping address, phone number, and email address.
  • Financial information: UPI, credit/debit card details, transaction information, payment confirmations.
  • Account information: Username, password, preferences and settings.
  • Transaction details: Items viewed, added to cart, purchased, returned, exchanged, or cancelled.
  • Communications: Any information shared when contacting customer support.
  • Device & usage data: IP address, browser, device type, network connection, and interactions with the Services.

Personal Information Sources

We collect information:

  • Directly from you (e.g., when you create an account or place an order).
  • Automatically, via cookies and device tracking.
  • From service providers (e.g., payment processors, shipping partners).
  • From third parties (e.g., partners who help us with advertising).

How We Use Your Personal Information

We use your information to:

  • Provide and improve the Services: Fulfill orders, process payments, arrange shipping, manage returns/exchanges, remember preferences, and recommend products.
  • Marketing and promotions: Send offers, newsletters, and display targeted ads (with opt-out options).
  • Fraud prevention and security: Authenticate accounts, secure transactions, detect and prevent fraud.
  • Customer communication: Provide support, respond to queries, and maintain our business relationship.
  • Legal compliance: Meet applicable laws, respond to legal requests, and enforce policies.

How We Disclose Personal Information

We may share your information:

  • With Shopify and vendors providing services like payment processing, shipping, data analytics, and IT management.
  • With marketing partners, for advertising purposes (subject to your rights).
  • When you consent, e.g., through social media integrations.
  • Within our business group or in case of a business transfer (e.g., merger, sale).
  • To comply with laws or enforce rights.

Relationship with Shopify

Our Services are hosted on Shopify, which processes certain data to enable and improve the Services. Shopify may also collect information across merchants for enhanced features like fraud prevention and personalized advertising.

For more details on Shopify’s practices, see the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third-Party Links

Our website may link to third-party sites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before sharing any data.

Children’s Data

Our Services are not intended for children under 18 years of age. We do not knowingly collect data from children. If you believe your child has shared information, please contact us for deletion.

Security & Retention

We use reasonable safeguards to protect your information, but no system is completely secure. We retain personal data only as long as needed to provide Services, comply with legal requirements, and resolve disputes.

Your Rights & Choices

Depending on your jurisdiction, you may have rights to:

  • Access/Know: Request the personal information we hold about you.
  • Correct: Ask us to fix inaccurate data.
  • Delete: Request deletion of your personal information.
  • Portability: Request a copy of your data.
  • Marketing choices: Opt-out of promotional emails (unsubscribe link included).

To exercise your rights, contact us at helpsmileystoreindia@gmail.com.

Complaints

If you have concerns about how we process your information, contact us at the details below. You may also escalate complaints to your local data protection authority if applicable.

International Transfers

Your personal information may be processed outside India. If transferred internationally, we will ensure appropriate safeguards are in place.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted here with the revised “Last updated” date.

Contact

If you have questions about this Privacy Policy, please contact us:

📧 Email: helpsmileystoreindia@gmail.com
📱 Phone/WhatsApp: +91 9560226089
🏢 Address: Sector 8 Dwarka, First Floor, PLT D2, Block D, New Delhi, DL, 110077, India